Anonymous
map-marker London, England

DO NOT ENTER THE STORE

My friend and I were unfortunately lured into the South Molton Street store (mainly because it was raining) and realised almost instantly that it was a scam. This was due to the over zealous selling technique , the vast reduction in price is as time progressed, and the very suspicious very dark particles which were removed from the back of your hand with the exfoliating products. Oh not to mention the offensive insulting and grossly inaccurate comment “as this is obviously too expensive for you so I will reduce the price“. This male claimed to be the owner. We left. We did not purchase nor would we ever have purchased and feel very very sorry for those ladies and gentlemen who were conned into making purchases. What concerns us more is the fact that in order to persuade us to make a purchase we were shown a significant number of individuals credit card receipts who allegedly had made purchases that day ranging from £500 to £2500. The credit card receipts not only show the amount spent but the individual’s name and their full credit card number. If you have made a purchase recently I would urge you to contact the information Commissioners office and report them under the GDPR for breach of your privacy regulations and making your credit card details available to anyone who enters the store. The ladies who are not sisters I am very surprised that they are still allowed to trade
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Anonymous

High pressure sales

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This place is horrible and I’m so pissed at myself for falling for the manipulative sales practices. They play on your vanity and insecurities and are relentless.

They bait and switch, up sell you, feed you Champaign. Make false claims about the products.

I could go on and on. When I got home and googled them and found out that they are basically a scam and there are so many horrible reviews, I contacted customer service and got no response.

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6 comments
Guest

I will join in on a class action suit as well!!

Guest

I bought tresor because the salesman was very persistent and he put a little on my eyebrow and he looked at the difference. but the next day I gave the product and it did not work I start believing that the sample I used was different and I would like to get my money back because the product is very expensive.

Guest

I had the same experience with Gold Elements (same company), and I just filed a complaint with the BBB and the FTC. I hope others will do the same.

This company is unscrupulous and needs to be shut down.

I look forward to hearing soon that all arms of this sham business have been forced to close. I am definitely interested in a class action lawsuit against this group.

Guest

I feel the same. I am totally interested in a Class Action law suit against them.

Guest

I feel the same. I am completely Interested in a Class Action law suit against them. Interested?

Guest
reply icon Replying to comment of Guest-1554073

I feel the same, they just gave me a bunch of lame excuses why they can't process my return. I tried to return the very next day, they told me to wait for my products in the mail since they shipped already.

Apparently, shipped products cannot be returned regardless that they were unopened. I'm out $6,400.

I'm would like to pursue this further and join a class action lawsuit. How do I get started filing complaints about them?

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Kim K Xlz
map-marker Lahaina, Hawaii

Call Police and Cancel Credit Card

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The absolute worst shopping experience I have ever had! The Maui Tresor Rare used lies, misinformation and extremely aggressive sales techniques to unload their inferior, overpriced products.

While their products are always overpriced, you are constantly baraged with different prices for the same product and package "deals" offered to exploit you further. The salesman who gave me a free sample and first waited on me was ok. He applied an under eye "serum" that I said I would buy. I was shocked when I was presented with a $700.

credit card receipt to sign. By that point I just wanted out of there, so I signed, grabbed the bag and headed for the door. That is when things went from bad to worse. I was told the owner wanted to meet me and I was instantly introduced to Owen Reich, a greedy, morally and ethically bankrupt con artist.

He offered to give me a free facial and see what he could do about the $700. price. I have serious back and neck problems and while clumsily trying to get down from their tall chair, my back started to spasm. I had to sit down so I agreed to go in the "spa" room for my "free" facial.

He coated my face with something and delivered a rapid-fire sales pitch. He kept asking me how old I thought he was. When I said I didn't care and didn't want to play a guessing game, he kept asking me in a louder and louder voice. I finally guessed and he was unhappy that I thought he was that old and claimed to be much younger.

I asked to see his driver's license to confirm but he ignored the request and talked faster. He was pushing an expensive skin tightening product that could be used on your face/neck and body. He said he used to be fat because he had been addicted to McDonald's and this helped him get rid of cellulite. I asked to see a picture of him fat, but he said he didn't have one.

I asked him what he ate and he couldn't come up with any menu names. He finally removed the facial cream, turned on a promotional video and left. I was sitting in an electric powered spa chair in an almost horizontal position and my back was slowly relaxing so I watched the video. The video gave no substantive information and it was just to get you to purchase the newer, more expensive products and a lifelong $10,000.

per year beauty plan with products. The video ended and I waited for a few minutes for someone to come back. When no one did, I tried to leave but the chair would not work and I could not get out! I finally started yelling for help.

When Owen finally showed up, I had to endure another hard sales pitch before he knelt down and plugged in the chair! I was in pain and exhausted and agreed to spend $2000. including the $700. spent previously.

When I was in the main sales area I warned 2 other customers about their sale practices and they left. Owen was furious and complained I had cost him money. Then while writing down product directions at his insistence, I signed for the return of the $700. and for the new products which were to total $2000.

It was $2700. but I thought it was without the credit applied. I exited the store, walked a few steps and a man noticed my Tresor Rare bag and told me the place was a scam and I should cancel my credit card because they were known for repeatedly over billing and randomly appling monthly charges for the life long beauty plan. When I got home from Maui, I took the products out of the bag and only the $700.

charge return was in there. When my credit card statement came I was billed $2700. As if that wasn't enough, the product instructions I'd written were nothing like the instructions on the box. I was told the products would last a year but that was not according to the instructions on the box.

When demonstrating the product on me, they had used even more than the recommended amount. When I tried the eye serum at home, it did not feel the same and I doubt it is the same product. After applying, the skin around my eyes became inflamed and burned. I had repeatedly asked if the product was FDA approved and he just kept saying it was safe.

I never opened the other 4 products which turned out to be two sets of almost identical products. I want to return the unopened products and get a full refund. I expect my request to be denied as no one online was able to get a refund or ANY satisfaction. I canceled my credit card because even if they didn't additionally charge me, the credit card company said they sounded vindictive and may have already sold my information.

I filed a fraud claim and plan on contacting the police if we can not reach an agreement. Considering their history with unsatisfied customers and their Better Business Bureau C- rating, I am not optimistic.

View full review
Loss:
$2700
Reason of review:
Poor customer service

Preferred solution: Full refund

6 comments
Linda E Xov

I had the same experience with Gold Elements (same company), and I just filed a complaint with the BBB and the FTC. I hope others will do the same.

This company is unscrupulous and needs to be shut down. I look forward to hearing soon that all arms of this sham business have been forced to close.

Guest

Doesn't anyone know the meaning of the word NO?I have no patience nor do I feel sorry for people who have no backbone and will buy just to get them off their backs.Any monies y'all have lost is your own fault.

Guest
reply icon Replying to comment of Guest-1484079

Apparently you have never fallen for a trick, scam, or con in your entire life. You are sitting at home on your computer or at Starbucks sipping coffee.

They will gain your confidence and then steal from you. Once outside, most return for a refund.

Guest
reply icon Replying to comment of Guest-1484659

I am more intelligent than that. I don't do Starbucks either.I know when to say no and stand up for myself.

Apparently, you have been ripped off more than once since you have no idea how to say no and be assertive. Or are you one of those to cajol people into buying overpriced items?Your choice.

Guest

Oh you poor dear. Your story is worse than mine.

Luckily my credit card was ending a few days after I returned. I wish all these stores would shut down.

Guest
reply icon Replying to comment of Guest-1459356

I was just in Maui and experienced the biggest con-job. This location does lie, steal, and take credit cards and charge them different amounts then agreed.

I am starting my own legal process, shut down bank accounts, and lost over $7k. I was there Dec 18 in Maui and shopped Front Tresor Rare - keep in mind. They shift their people around, all over the world. I have the names of the people I worked with and police have been contacted.

this isn;t about saying "NO" Anon - it is crooks that work the system, so quickly, that any US citizen or business would be shut down with their practices. Charging cards different than stated, shipping products different than presented live, not giving a receipt, yelling when the word "no" is used, adding more products and serving a drink with likely something in it, while they grab your card and then seduce you with lies.

Watch out Maui store. You guys are next.

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Anonymous
map-marker Rockville, Maryland

HOW DO WE GET THE REFUND??

I WAS ALERGIC TO THE CREAM AND TRETMENT AND IT BURNED MY SKIN. tHEY WILL NOT REFUND
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1 comment
Guest

I bought ultimate pearl facial peel in Atlanta at Northpoint Mall. I used it a couple of times and it burned my face!

I don’t have the box but would be happy with a partial refund. After reading other reviews, I don’t feel I will ever be reimbursed but I will definitely let others know how they are con men of the best kind!

Anonymous

Tresor Rare scam South Molton Street London

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Last tuesday I was passing by in South Molton st as I do every week but this time one the sales assistant that usually give out samples hooked me. She stopped me offering a sample bag of some kind of face cream and asked me what kind of skincare regime I use.

Since my skin is problematic I mentioned to her the name of two well known brand that I normally use and I guessed she thought that I was a good prey since I was ready to pay a good amount of money for my skin (even if the products I normally use cost 1/10 of theirs!) . Mari, this is her name (and from the accent I would say Spanish or Italian) asked me to wait and rushed inside the shop. I thought she was going to get some samples but then she called me in and that was the start of my misadventure. She makes me sit and presents me two products, a scrub/exfoliant and a eye serum.

She rubs the exfoliant on my right hand and start talking about dead skin and how this scrub will get rid of it. By rubbing, the exfoliant comes off in small particles of dirt, she says it's my dead skin coming off. She then applies the eye serum under my left eye and it feels sticky. She offers me a mirror and believe it or not I can really see the difference from one eye to the other.

She talks about this serum being much better than Botox because it works on the dna and the muscular memory, so basically by applying it regularly the skin will tighten and tighten by itself. She tells me there is an offer on those products if I buy them. When I ask how much are they, she says 390 for the two, I was shocked and told her I could not pay that much so she starts saying "look, I can see you are a good customer so I want you to have these products because you deserve them", she went off to the till and start making calculations and comes back with the calculator saying that she can give me a good price and lowers the price - I don't remember exactly how much. I am still saying I cannot pay that amount and she explains that the products come in big size so they will last up to 2 years so she makes another calculation to prove me that it is an investment as I won't need to buy any other skincare for two years.

She asks me if I do facials and throws in a voucher for a free facial which is normally worth 150. She lowers again the price for the two products and it becomes 250. As I say no again, she starts throwing everything in, first she swaps the 150 facial voucher for the 300 one which includes a gold mask application (!), she tells me how much I deserve this and she says she will give me this amazing offer because the manager is not in the store but I have to " zip" my mouth. Seeing me being reluctant but somehow interested (at that point I was in a state of confusion/euphoria that many other customer have described) she throws in the last offer "only for me", she throws in two facials worth 150 each and she says she will apply the gold mask anyway but it should be a secret between us (!

my best friend!) . At that stage I said yes, and I still cannot believe I did it as I do not possess all that money to spend on beauty products. She throws in a lot of samples and I split the payment between two cards. Off I went.

As other victims said, after a couple of hours I left this state of trance and felt suddenly like I was waking up from a dream. I instantly googled the company name to find out if they were a reliable and well known company and if the products were really worth such a crazy price and there I found all this terrible reports from different part of the world. Since I read that there are issues about their refund policy I panic and immediately write to the customer service as adviced on their official website. Then I go straight back to the shop to face them with my renewed sanity.

As she sees me entering the shop, Mari startles and her face pales. She asks me how she can help me, my best friend again, and I sharply say I changed my mind and I want to return the products. She asks me why and I said I had a look online and apparently their products are not what she says and I do not want to use them on my skin. She becomes very defensive and goes in a corner with someone which appears to be a sort of manager and they ask me to sit and that he will deal with my issue.

Everything looks weird as there is a lot of odd looking back and forth among the sales assistant and Mari seems very upset and mumbles " look, I don't know what you have read ". The manager calls me and I just repeat the same. He mumbles that the products are worth what they cost but I am pretty straight to the point and I guess my fortune was that I said I had already wrote to their customer service to request the refund. To my relief he asks me my cards to proceed with the refund and I get the receipt of the transaction.

I got my money back into my account but also called the Standard Agency to report them.

I cannot believe there are reports dating back to 2011 and they are still there selling their scam with their very malicious techniques! I cannot get rid of this feeling of something really strange that happened and even if I got my money back would like to see something done to them.

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Reason of review:
Return, Exchange or Cancellation Policy
17 comments
Guest

I have just been scammed of £350 in London -Oxford . Worst experience ever .

Guest

Why they are still allowed to sell these products ? Total scam .

Guest

I have just been scammed by £350 . The worst experience ever .First and last time in my life .

never ever again .

How stupid could I have been . Why they are still allowed to continue to sell this cheap products for such an expensive prices .

Guest

I have read this review about me and I am surprised to say the least . Not at any point during the demonstration did you say that you didn’t want the lifting mask that you bought .

I clearly remember you kept looking at the mirror and were pleased with the results . When I asked you what products you use you mentioned to me that you use La Mer Which the minimum price for a La Mer lifting mask is £220 for 60ml. You purchased the Tresor Rare lifting mask for £200 for 60ml and received 2 x 1hr facial treatments as an added gift. You sat down in the chair and you were very interested in the products .

You specifically mentioned to me that you wanted the product and that the only concern you had was the price which is why I did my best to help you purchase the item that YOU wanted . You came back to the shop after you purchased the mask and asked for a refund. In your lengthy review you failed to mention the great customer support you received in which you received a full refund and were out the store within 5 minutes.

( There are many well known cosmetic brands that don’t accept any refunds whatsoever .) I have served hundreds of customers at my time in Tresor Rare and whenever a customer told me that they weren’t interested in the products I would end the demonstration, say goodbye with a smile and continue with my day, but when a customer shows me interest in the products and they tell me that they are interested then I will try my best to accommodate to their needs , because that is my job. You returned the item to us unopened which means you didn’t even try the mask so how can you say that the products don’t work ?

Guest

I had the exact same experience...lived in London for 6 years and never had such a bad shopping experience, when I read this one I was shocked and relieved as I was not the only one that felt having a brain wash I would add that their customer service is useless and when I went back in the shop I felt very uncomfortable and yes a lot of weird looking eyes on me There are some guys that are in/out the back of the shop dressed more like gungster then shop assistant or manager...very unpleasent experience And while a was there I saw two ladies sitting on their chairs ready to spend a fortune...felt so bad that I couldn’t say run away from here

Guest

If its too good to be true it is not and this is a case in point.

Guest

Thanks for sharing I too feel victim to this being tired and from the USA, I feel like an idiot. I went back to store to return and they said I can’t because store manger has to be here.

I ensed customer service and asked if I can leave products with them and they can cancel my order. I called the store managers phone number he answered and said he will call corporate in morning. I canceled my credit card. Leaving in morning and having hotel send pridobscj to store or the.

Can pick up. I felt like you too! Thanks for sharing! How can.

This company still be in business? Awful

Guest

God! I bought and paid £500 for this product. I think the sample they use there is the real one but the ones they sell you is a copy and doesn’t work at all.

Guest

I had the great pleasure of meeting Joey from New York!!! in the south Molton steet shop.

Your father did extremely welll, coming from nothing and making 2 billion dollars in real estate in New York. Imagine my surprise when I said I had done quite a bit of shopping and didn’t know if my credit card would work. Yes it’s gone through Joey announced said you are a millionaire.

Haha Joey you didn’t know who you were talking to. I could buy and sell your father several times over

Guest
reply icon Replying to comment of Guest-1407446

Thanks for the lovely comment All my costumers are amazing P.S Not so sure about buying and selling my dad but alright

View more comments (16)
Joyce Vhz
map-marker Arkoma, Oklahoma

Pissed just a refund for the products and services that I bought

I was told that it was a money back guarantee and I tried to get my money back on the services and products that I bought and the sales representative Matt Dino said that I couldn't get my money back now I have a bacterial infection in my eye I've never had any problems with any of the products I've ever used in my life I've always use natural stuff now I have a bacterial infection in my eyes I have quit using the product and I as I am terrified to use it I just want my money back
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Deborah H Msa
map-marker Northfield, Illinois

Does not work like it did in store..

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I’m agreeing with several reviews I’ve been reading....about product not working the same way at home as when they used it in store. It was out on one side of my face under eye area and around mouth. When I looked in mirror I saw a noticeable difference from other side of face. So I purchased product. I do not see the same difference when I use product at home from when it was put on me in store. For the price I’m not that thrilled with product.
View full review
Nancy W Jyp

Tresor Rare Bahamas is a scam machine

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I visited the Bahamas location in June, 2018. I, too, was lured inside.

Too trusting as I was sweet talked into making a VERY LARGE purchase. So large my credit cards were very unwilling to do the transaction. I managed to do it, with the exception of one item. For that item Tresor Rare wanted $814.

and change. They sent me a bill via e-mail. On June 19, the day I received the, I paid it through PayPal as they requested. Lio was supposed to call me that day to arrange for shipping of the item.

It is now September. He has never called.

I have written to the customer service person. No response.

It is curious to me that the Bahamas police hasn't shut them down by now to protect their tourist visitors.

All I can say is DON'T GO THERE!!!!!!!!!

View full review
Loss:
$5000
Pros:
  • Product as used in the store
  • Way the product felt and worked in the store
Cons:
  • High pressure sales tactics
Reason of review:
Poor customer service

Preferred solution: Full refund

4 comments
Guest

I was pressured 2 weeks ago 9/2018 in Maui. Under eye cream was $700.00.

She knocked it down to $400 and threw in an additional face cream. And if I made the purchase that day, she would through in a face treatment with "Fabio" who was only going to be there one more day! She applied the cream to one eye to show me the difference. I was going to lunch so I asked her to do the other eye, got her card and said I would be back after lunch.

My skin under my eyes felt very tight and dry.

I wasn't going back anyways, but this confirmed to me that their products are all hype. Buyer beware.

Guest

I was in Bahamas also approached outside of their store since I had some time to kill went inside Where they applied the product and after a little while and a couple glasses of champagne the eye did look better to me.I purchased the Hermetise Yubari King Wrinkle Eraser for $356.30. I applied it as I was told to the eye area they did not work with but can not see any difference in the skin around the eye.

the eye they worked on the puff and wrinkles are coming back.

seems like a bate and switch. since we have some of their shops here in Atlanta I am thinking of sending the BBB a complaint (not sure how that works)

Guest

That is what they did to me. Charged my credit card for product and never shipped it to me.

They are scammers.

I am so sorry for how they tricked you, too. Be vocal.

Guest

I experienced the high pressure this past weekend ( Sept 2018) in the Bahamas too.. I was tempted, but walked away.

I decided to look online for reviews and found this review.

I am sorry you got taken for such huge amount of money. I agree they should be shut down.

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Anonymous
map-marker Sugar Land, Texas

Ripped off and won’t return money

I was followed out of the store by the salesman and he said that if I don’t come back and sign the CREDITS he’d already rang up on my Visa chip card, that I wouldn’t get the credits. I did go back in and sign but it was suppose to be credits not debits. Jalessia Who is suppose to be a manager at the Tresor Rare bahamas store sent me copies and won’t work with me. Says the cameras show me walking out with bags. She won’t provide any other information other than calling me a liar and says to deny with my credit card and Chase has turned me down because the guy at Tresor used my Chip and therefore there were no signature required. HELP
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1 comment
Guest

Who ? Where ?

Selling what ? How much $ ?

Never heard of 'em. Please provide some background info when posting ...

Anonymous

Tresor Rare in Honolulu

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Tresor Rare in Honolulu
Tresor Rare in Honolulu - Image 2

I was walking in the Ala Moana mall when a sales girl approached me and suggested to try some of their products. Well, it is a standart thing and I agreed.

the shop was rather small and I never heard of this company before. The sales girl was describing how great is their eye cream '. She was gradually becoming very personal and was saying how I have a great skin and cute face, so I should take good care of it. She was asking a lot of personal questions, about my work, my relationship etc etc.

Then she said 'our product is not cheap, but it is really great, and you don't have to pay the full price, I will give you a 40% discount'. I was not convinced yet, so she talked more and more. She said that she really likes me, and she will offer me a great deal and also give me some kind of face peeling gel, face cream and smth else for free if only I get the eye cream (with a discount). I was suspicious because it seemed too good offer and asked if I can come back later (planning to check the company online).

Sakes girl said no, this is a one time offer. I was so brainwashed at the time that I agreed!!! I feel really *** about it now, but is was really like my brains switched off for a while. I paid 400$ and left.

On my way back my head became clear and I started to regret my decision to buy. I went online and checked Tresor Rare!!! Second OMG! So many scam reports!!!!

I went back the next day with a check and a bag full of unopened products. I was sooo pissed at the time and demanded a refund. Surprisingly, they agreed to it without much argument, maybe I looked scary or something. I got my refund check, left their *** products with them amd left.

By the way, the most important here is that their product really suck! The eye cream sales girl tried on me had a fast tightening effect and lightned the undereye area a bit, but i looked in the morrow when I was home -the cream was cracking and making dry flakes under my eyes.

No cream does it! It is only made to have a fast makeup kind of effect in the store!!!

View full review
Cons:
  • Pushy sales
  • High pressure sales tactics and deceitful marketing
  • Bad product
Reason of review:
Bad quality
4 comments
Guest

Run away as fast as you can from this fraudulent company. Giovanni told me that he would charge me $5000 now and $5000 after he got approval from me for the second payment.

He charged my card for the whole $10,000.00 and tried to run charges of $20,750 and tried to charge $18,000 also. The shipping and customer service numbers were bogus.

I filed a cyber crime with the FBI and made a police report with Lahaina, Maui police. Run as far and fast as you can from Tresor Rare!

Guest
reply icon Replying to comment of Guest-1460642

Do you have an email address or cell phone number for Giovanni ?

Guest

What a story, please join our TR victims unite Facebook page and share your experience and tips to help other customers!

Guest

I got suckered into buying $200 worth of product, the facial peel and moisturizer! And got a face washer for free.

Then the sales dude offer me a facial compliment that's supposedly worth $300. He took me into their back room and did the facial and after, told me that what he used on me is an $8000 package but can give it to me for $3000! OMG! When I declined and thanked him for his time, he kept the sales pitch coming and he kept reducing the price bit by bit.

After about an hour, I declined for the 20th time that I just can't do it. I gave him a $10 tip and just left. Wow!

I am going to avoid that place when I go to Ala Moana now! I will probably go back to get a full refund!

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Delene S
map-marker San Diego, California

High Pressure Sales -

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On August 8th I was given a complimentary facial (after buying more than $500 worth of products). The "skin specialist" kept telling me about all of the gifts she was giving me.

I had no idea what the product was or what the product was suppose to do, nor the cost of the product. She talked so fast I had to ask her several times to slow down - I could not understand what she was saying.

She never slowed down nor fully explained what she was trying to sale me or what she was "giving me". It wasn't until I was checking out that she presented me with a receipt more than a yard long.

View full review
Loss:
$15085
Cons:
  • Being pressured into purchase then ignored
  • Being interrupted when minding my own business
Reason of review:
high pressure sales

Preferred solution: I will return all of the products - gifts included -all unopened

1 comment
Linda E Xov

I had the same experience with Gold Elements (same company), and I just filed a complaint with the BBB and the FTC. I hope others will do the same.

This company is unscrupulous and needs to be shut down. I look forward to hearing soon that all arms of this sham business have been forced to close.

Anonymous
map-marker Charleston, South Carolina

Misleading Sales Technique

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Don’t fall for this routine. Very Misleading sales practices. In their high pressure sales technique they upgrade you along the way to more products and claim the previous set of products will be included for free. Not. We got charged for one package, then were told it would be included for free if we upgraded to more products. We found our later we got charged for both packages. Very false and misleading.
View full review
3 comments
Guest

Please report them to the Better Business Bureau in Columbia, SC. They are very interested in nailing these guys. Tresor Rare has an "F" rating in South Carolina, Florida, Georgia, and Hawaii.

Guest
reply icon Replying to comment of Guest-1587959

These are gypsies and thief’s and con artist who steal everyone be careful they steal credit card info and later charge you with no authorization

Linda E Xov

I had the same experience with Gold Elements (same company), and I just filed a complaint with the BBB and the FTC. I hope others will do the same. This company is unscrupulous and needs to be shut down.

View more comments (2)
Anonymous

Scam, No Refund. Multiple FDA Violations

Tresor Rare - Scam, No Refund. Multiple FDA Violations

I was walking down King Street to Marion Square and was accosted by Vanessa and asked to step in the store. That was my first huge mistake. She sold me $6,000 year's worth of products with claims of structural changes to the skin (lifting, increasing density to skin layers, reduction of wrinkles, etc.) that would last up to 10 years. I was not certain if I would be reactive to the ingredients so I did not use the products as I needed to ask her some questions. When I returned for the first facial, I was told that a "doctor" flew in from LA just for me! He told me that what Vanessa sold me would not be effective and I needed to buy $15,000 more product that would work on the neck. I told Eli that I did not have the money.

They did not tell me that there was a no return policy. After my mind cleared from all the pressure and I could consider what happened, I cancelled three days later and returned the unopened products. Eli said NO REFUND and pointed to a black no return sign on a black counter front in the back of the store. I never saw it when I stood against it as they ran my credit card and debit card when Eli emptied my bank accounts for this $21,000 treatment. I had to borrow money from my brother then to pay my other bills. Eli smirked that he won, I lost. I asked the store manager, Giovanni for a refund, and was told that I was bull ***

Do a search for "Charleston Officials Cracking Down on Aggressive Sales Tactics on King" which is what I experienced not only on the sidewalk, but inside. https://www.postandcourier.com/business/charleston-officials-cracking-down-on-aggressive-sales-tactics-on-king/article_c637bb40-cf98-11e7-a716-1fcb096cf249.html

Customer service is a joke. They simply victimize the customer again. These products are NOT FDA approved. I asked Vanessa for studies to prove that the treatment lasts for 10 years. I am waiting for the research. TOURIST, WALK ON BY, don't go inside. RUN!

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Reason of review:
Not as described/ advertised
Anonymous

Very rude salesman kicked me out of store

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Today (August 6, 2018) in Las Vegas I walked by the store in a casino. A guy said “take this free product “ I said “no thank you “ to which he responded, you’re a tough cookie “ then put the product in my hand.

Before I knew it, he had a product on his finger and wanted to show me how fast the bags under my eyes would disappear. He proceeded to apply the product under my eyes while I patiently allowed him to. He then showed me a mirror which did show my lines faded compared to the other side not treated. I was fairly impressed, but not convinced.

I had argued a few points back that he had come up with answers for, all while showering me with compliments on everything but my skin. I convinced him to do the other eye. I didn’t see a whole lot of change, and said as much. He tried to convince me that both eyes looked better.

I was seriously thinking of purchasing the item, and was about to say “ I can’t buy it until I talk to my husband “ As soon as the words “I can’t buy it” came out of my mouth, he interrupted me and said, “then don’t buy it! You’re wasting my time, so why don’t you leave?!” I said “ok” and got up and left! He went from showering me with a ton of compliments to yelling at me, and being as rude as anyone I’ve ever encountered in a store! And guess what?!

His name was Giovanni or very similar to that! I’ve seen two other negative reviews from different parts of the world with guys with that same name!

What the heck?! A major scam!

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1 comment
Guest

I almost bought it after getting lured into a store in Scottsdale. Luckily, I didn’t bite. So glad after seeing these horror stories and how they used a miraculous cream in their store, but it would not be the same product that you are given...scumbag company!

Anonymous

Vultures waiting for youuuuu

I feel terrible inside for falling for their lies and deceiving marketing techniques. I guess I am a senior citizen who fell for their gimmicks. It cost me a lot of money but I hope everyone who reads this will learn from my stupid mistakes!!!!
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Reason of review:
Bad quality
1 comment
Linda E Xov

I had the same experience with Gold Elements (same company), and I just filed a complaint with the BBB and the FTC. I hope others will do the same.

This company is unscrupulous and needs to be shut down. I look forward to hearing soon that all arms of this sham business have been forced to close.