Anonymous

I love it

I try so many prudent and nothing help, I use bx mask from Tresor Rare and it is change my skin.
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Reason of review:
Good quality
2 comments
Linda E Xov

I agree! You are a troll, another pusher of fake cosmetics via unethical and misleading sales practices.

Please go back home! Your phony review does not belong on this site.

Guest

Anonymous, you write like one of the foreign hawkers whose native language is not English. You don't fool us, and you are suspicious because this is Pissed Customer, Not write a Commercial employee.

This means that you are scamming us and pocketing ill gotten gains by lies, deception, and greed. Go get a real job.

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Bray Zkk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've been trying it for a year and it hasn't done anything

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Me and my husband were walking around Sedona Arizona and this guy kept bugging us to come on and so we did and you put this stuff on my eyes and he says oh my God it looks you look younger and I looked in the mirror I don't know if they has some kind of special mirror and I looked at it and I thought all wow it does they said put it on for first seven days and then after that once a week so I've been doing that and I don't see no difference it's all a scam he talked me into buying it I looked at my husband and my husband says it was up to me and I believed in the sky so I did and it cost me over $700 for what I so if anybody wants you to buy this product walk away don't get suckered into it

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Reason of review:
Not as described/ advertised
2 comments
Guest

That's how it happened between me and my husband and it cost me $700 they're ripping people off

Guest

I highly doubt my products will work as the people claim they do. I really don't think they will.

In fact when they put one sample on my eye I thought it looked like there were MORE wrinkles as it was pulling the skin. Of course the guy said "I do see it," but I don't think it will work.

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Anonymous

Terrible sales pressure

We were in Vegas celebrating our birthdays and I was almost dragged into their store. I decided to get this incredably expensive eye cream but no, they kept pressuring to buy more. "It is sad, dont you think you are worth it?" was repeated a couple times. I got out with just the over $130 eye cream but in a few short hours , the samples they had put on my fsce began to turn red and itch. I was able to get it off but returned to the store to reyurn it the next day. After pressure to buy the $1000 message gadget, I was told no refunds. Then was told to go to another of their stores, then given a business card where i could call or email within 14 days to return the cream and get my money back. You already guessed it...the phone number did not work and no one will answer my email. I have disputed this charge but i have no where to send back the product! This is a shockingly poor way to do business.
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Reason of review:
Return, Exchange or Cancellation Policy
Susan F Rad

Scam product extremely pressured

Awful I do not recommend. Prices went from 20,000 down to 1500.00 extreme pressure to buy.
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Reason of review:
Poor customer service
Anonymous

Worst experience ever. They are complete rippoff artists!!

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I returned my purchase and they refused to take it back. The give you a five day refund notice, but do not tell you and quickly have you sign the sales agreement.

The fact they give you a five day refund notice, tells you how horrible their products are. I'm sick to my stomach!!!! They should be in jail. It still amazes me how people can be so unethical and be able to get away with it.

The sales person has no soul, and is out for her own self, without regard to the damage she causes to others. Congrats to you on your big sale, rot in ***.

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Cons:
  • Everything they represent
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Tc C Dkz

TOTALLY agree!

Guest

We bought 'under eye' cream at a kiosk in Maui. The young lady Eden gave us all sorts of 'add ons' including a

'free' face treatment.

If we had any questions, we were to email her.

Typically no response!!

A COMPLETE SCAM!

The free appointment tried to sell us a $4000 infra red system.

Salespeople are only interested in their high commissions and not in anything else!

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Anonymous
map-marker Atlanta, Georgia

LIES about Returns

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On 8/8/17 I bought skin care from Tresor Rare Lenox, for $1633.50. During the sale/transaction, I asked Alonso at least 3 times if I could return them and he said, yes.

I said I needed a week to think about it. My child is having health issues & I had some big expenses, so decided this was too frivolous at this time. With my working schedule, it was 12 days (Fri. 8/18/17) when I was able to go back to the store.

Alonso was there & tried to tell me that he had said that I had to return them in 3 days, but he never told me that, as I know I would never have taken the product with those stipulations. Then he told me that I couldn’t return them to the store, that I would have to send them back & that a customer service person would call me on Mon. This scenario was also never mentioned during the sale. The customer service person, Sheila, called me on 8/22/17.

She was going on vacation & said she would call me back. It was more than a week before we spoke again & I had to call her. She then called me periodically, saying she was trying to see about returning the products & supposedly talking to different people. She was calling me from a local cell phone and there was no voice message set up nor did she answer the phone with the company name, which always seemed a little odd for the company’s customer service person.

She would call me back every few days for weeks, offering different things. For instance, she said that I could return it for a 50% re-stocking fee, she offered other products in place of these & several “free” facials. She told me something about it being FDA approved, but that means nothing to me and I was only told this way into the negotiations with her in trying to get my money back. Bottom line, I feel there were so many lies here and this company is not very truthful in their selling practices.

And yes, I know that no returns are printed on the receipt, however, I asked Alonso about the possible return BEFORE he even took my credit card. With all the free facials I have been offered, I have not taken them up on any, as I am not trying to take advantage of them, I only want all my money back to put towards my other unexpected expenses.

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Loss:
$1633
Cons:
  • Being lied to
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Stryker Pjn

Degrading and demeaning experience. Products not worth the money much less the insults and lies endured

One of the most degrading and demeaning experience in my life... will never step foot in one of these stores again and when my product runs out, will certainly not restock.

Deceptive sales practices... e.g. Told me that my supply would last 3 years, when sales receipt was printed, found out they'd simply tripled the amount of product they say I agreed to buy... return policy is not disclosed up front and everything they have you do will disqualify you from returns...

do NOT allow them to ship product to you... and do NOT accept any free gifts (both void your ability to return anything!) I challenged the purchase through my bank and their legal staff said the return policy is legally rock solid so my only responsible recourse is to try and warn others. they will embarrass you and berate you in their store in front of others and will interrupt you attempting to do any research online while in the store. They even disrupted my call to my husband to confer with him over my hesitations.

And they don't seem to know much about properties of skin care ingredients... tea tree oil is NOT a sunscreen as claimed by salesman and although microbial, it is widely attributed to skin irritation. Their facial products are heavily scented... not usually something I'd put on my face.

I have been very displeased with the products in the several months II have used them. And still feel foolish for allowing myself to be bullied into purchasing these overpriced and ineffective products... stay away!! This was at the store on Maui.

Salesman also showed me another person's account information and claimed it was Celine Dion's (which I didn't believe, but he still showed me another person's account details in their. Computer system so hold on to any personal details you don't want publicly disclosed.) This same salesman also stated that Jesus Christ was telling him that I should treat myself by buying these products...

which should have sent me laughing my way out the door, but in hindsight is just absurdly offensive and insulting. What is the procedure to return product for a full refund and the process TresorRare will implement to ensure this doesn't happen to others?

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Reason of review:
Bad quality
3 comments
Guest

I hate the product. I bought and paid slot of money and I do not see any difference.I would like to be apart of a class lawsuit against this awful company. I went to the Palm Desert store.

Guest
reply icon Replying to comment of Guest-1452203

I too was scammed at the Palm Desert store on 3/12/18.I’ve spent the better part of today posting my review all over (Yelp, Trust Pilot, a link to the shopping district directly to a contact via the Chamber of Commerce [ill be waiting to see if I sent it to the right channel] and a FB page called Tresor Rare Victims Unite)I’d be keen to go after them as well. I’ll be at least trying to get them out of El Paseo or fined for their shady business practices.

Guest

These sales people don't know anything about skin care or ingredients in the products. I truly regret buying their products.

I foolishly bought in Palm Desert.

I deeply regret falling for their lies.

They are only interested in a sale. AWFUL

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Anonymous
map-marker Fort Lauderdale, Florida

Hard sales sell, feel I have been ripped off|

I was Pulled in from the streets on Las Olas Fort Lauderdale to sample some free soap (good sales gimmick). I Then bought some Express 60 seconds at great expense, $200 with a free face massage. I returned to the shop later for my face massage the shop was very cold but they insisted on keeping the shop door wide open. A young foreign man appeared in his overcoat which he kept on as it was so cold and started to proceed with the face massage. He came on with a hard sales talk about how much I would improve with the LED light which started at $4,000 and came down to about $2,000 with the promise of all sorts of creams that would be shipped back to me at the UK. He was talking all sorts of nonsense and when he realised I wasn't interested he then became disinterested in me. He must have been under a lot of pressure to sell!
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Lucky to Escape

On holliday in honolulu from Australia got sucked pressured in to shop at Ala moana by one or the sales men. He put the eye cream on and oh what a difference it makes. Was so lucky I just walked out and kept walking. Thank god, came back and red reviews. Very luck.
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Reason of review:
Poor customer service
Christeena Uaf
map-marker Las Vegas, Nevada

Lies and no refund

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Pelegp2 said he owned the company. He sold me a Perfectio Zero Gravity machine for $1,299.00.

He said after I used it if I did not like it I could return it. He put his phone number on my phone. He left Las Vegas that night. The next day I went to David B.

the manager with the unopened item. I told him I wanted to return it and he said ok. He sent a message on the computer to customer service and gave me a receipt stating the return was for Credit Card Overdraft (untrue but whatever). He said to return the machine in Orange County, CA.

There is not store here. He said customer service would call to arrange the return on my Visa. Debi director of customer service said there are no returns and no stores in So. Cal.

and there is nothing she can do. She was rude, insensitive, accusatory. She won't give me the contact information for the owner. She said David B.

has not called her back to let her know he approved the return. David B.

says I have to talk to Debi. I can't get a return and they all lie.

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Loss:
$1299
Cons:
  • Sales rep pushy pressure sales lies on refund
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I bought the Zero Gravity Perfecto and I used it faithfully and I don't see any improvement. Such a waste of good money and time.

Another thank you to Dori at the Palm Desert store. He is such a liar!!!!

Anonymous

Rude sales associates

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Was pulled into two stores during my trip to Las Vegas by pushy sales associate. Both in Paris and The Venetian the male associates were rude and insulting. I would never buy your product from them. Perhaps some training is due.
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Reason of review:
Poor customer service
Anonymous

Love the products

Bought some skin care while in maui. Love the products
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Reason of review:
Good quality
2 comments
Guest

Do not believe them. They ate thieves and liars. They charged me credit card a different amount

Guest

Not much a review. You sound like a sound bite commercial.

Are you an employee attempting to trick more pedestrians into your net. If you are an employee, you are a con artist so why is it surprising you would post here to confuse others that maybe it is something so loved, when the products are really just chemical creams made of petroleum with a half teaspoon of diamond dust thrown into a huge vat at their {{Redacted}}.

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Anonymous
map-marker Las Vegas, Nevada

Exact same con at Las Vegas and 2 San Diego locations

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a foreign young woman -- very attractive-- stands outside the store to give out free samples. You want to be polite and you take one. She's says, oh let me give you a different one, too. She goes into the store, but instead of coming back with it, she keeps coaxing you in, then hands off to a guy who comments on the ugly bags under your eyes, and dabs some stuff under one eye, as sales spiel commences. You feel the skin tightening under your eye and are curious, but say nothing. Prices are mentioned -- like $700 for a two year supply! I am able to walk out -- escape the pressure. A few minutes later, I realize that the stuff he dabbed on has dried and is all crackly. Very unattractive, so I make it to a restroom to wash it off. The stuff has done nothing to improve the skin under the eye.
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Cons:
  • Being tricked into entering store
Reason of review:
Poor customer service
Anonymous

Tresor Rare - Sales Representative Review

I bought the $350 eye cream and the salesman was confident he was going to sell me his $8,000 facial machine. I said I couldn't afford it, but he continued. He sent his assistant to Starbucks to bring me coffee. He flattered, winked,made suggestive comments about getting together, and started piling on additional "free" products. It was like an infomercial. Then he started lowering the price until he went from $8,000 to $1,000. When he realized I wasn't going to buy, he turned ugly. He gave me look of pure hatred and asked me sarcastically if I had enjoyed my coffee. Wow! I couldn't out of there fast enough. Lesson to others, if you're interested, turn the tables on them and hold out for a 90% discount.
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Reason of review:
Poor customer service
1 comment
Tc C Dkz

I originally told myself that I wouldn't go near one of these places again, but I really would love to come across Giovani again. Maybe any salesperson will do.

If I have time to waste I will go in and discuss their products, see how much I can get for what discount.

Accept their coffee, champagne or whatever, agree to buy many things, go to the checkout, take out my card, and oh wait....I can't really afford this. Bye!

Anonymous

Tresor rare conned into buying crap

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I walked past the shop in puerto banus in october. A very glamorous expensive looking shop.

A few days later as we were walking past the shop again I was approached by a woman who said did I want some free samples. Normanally I wouldnt bother but for some strange reason I said yes.she walked off and i followed. The next minute a man apparantly the manager started to ask questions about my skincare , what I used basically the same *** the previous review made .he put some cream around my eyes and jawline .By this time my partner had come into the shop and believe it ir not he had the cream put on him . The strange thing is the bags under his eyes did disappear and my eyes and looked not as dark.

When he said how much it was I was about to get up and leave for the two products it was £500. But my partner was rhat impressed he said it was alot of money , so the man said hed give us another tube of the eye serum . So he bought some . I googled it when we got back back and thought we've been scamed.

I cant believe that these people are allowed to open shops and con people . I have read that the creams have banned ingredients and anti freeze in them .i feel so stupid usually Im pretty good at spotting a scam but these are good

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Reason of review:
Bad quality
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