We were hyper sales ambushed on Honalei Hawaii last April for products we knew nothing about except some eye cream applied to my husband and I on site. We were told to come back next day for "free" facial.
Our credit card was charged $1,458.24 for the eye cream! We returned the next day for the facial and were harassed and embarrassed into "trying" products which we did not ask for or want. Our credit card was then charged again for 3,124.80!!! A few weeks after we returned home to Austin, TX, a large box arrived from Tresor Rare HI.
After much back and forth with a third party customer care, we were told to photograph the unopened package and if we mailed it back we would receive refund but only for the $$3,124.80 and NOT the $1,458.24 charged our card for initial eye mask product.
It is now over 3 months since this awful sales ambush in Hawaii and the unopened pkg I mailed back to them (which cost me an additional $90 to mail USPS ground, insured, return receipt guaranteed) has been received and NOT A WORD NOR PHONE CALL from Tresor Rare confirming our refund. We are now faced with filing a fraud claim through USPS and are still out over $4,000!
Review about: Tresor Rare Cream.
Reason of review: Pricing issue.